Privacy policy
Effective Date: 01 February 2025
Last Updated: 01 February 2025
Travelmix Inc. (“Travelmix,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website www.Travelmix.com (the “Website”) and our services. By accessing or using the Website and services, you agree to the collection, storage, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, you must discontinue use of our Website and services.
1. INFORMATION WE COLLECT
1.1 Information You Provide Directly
• Account Information: Name, email address, phone number, billing address, and password when creating an account.
• Booking Information: Payment details, hotel preferences, and travel itinerary when making a reservation.
• Membership Subscription Information: Credit/debit card details (processed via Stripe, Inc.), billing history, and membership preferences.
• Customer Support Communications: Information you provide when contacting customer support (e.g., complaints, inquiries).
1.2 Information Collected Automatically
• Device Information: IP address, browser type, operating system, and device identifiers.
• Usage Data: Pages visited, time spent on our Website, booking history, and clickstream data.
• Cookies & Tracking Technologies: Travelmix uses cookies and similar tracking technologies to enhance user experience and gather analytics data.
1.3 Information Collected from Third Parties
• Hotel & Supplier Partners: If you make a reservation, hotels and third-party booking platforms may provide us with information about your stay.
• Payment Processor (Stripe, Inc.): We do not store credit card details. Stripe securely processes all transactions and shares limited payment data (e.g., transaction ID, payment status).
2. HOW WE USE YOUR INFORMATION
2.1 To Provide Our Services
• Process hotel bookings and membership subscriptions.
• Facilitate payments securely through Stripe, Inc.
• Send booking confirmations, invoices, and transaction receipts.
2.2 To Improve & Personalize User Experience
• Provide personalized hotel recommendations.
• Offer customized promotions based on user preferences.
• Enhance Website functionality and usability.
2.3 To Ensure Security & Prevent Fraud
• Detect, prevent, and mitigate fraudulent transactions.
• Comply with legal and regulatory obligations.
• Investigate unauthorized account access or suspicious activity.
2.4 To Communicate with You
• Send account updates, booking confirmations, and customer service responses.
• Deliver promotional offers (with the option to opt-out).
• Notify you of changes to our Terms and Conditions or Privacy Policy.
3. HOW WE SHARE YOUR INFORMATION
3.1 Third-Party Service Providers
• Hotels & Travel Suppliers: To confirm and manage your reservations.
• Payment Processor (Stripe, Inc.): To securely process payments.
• IT & Analytics Providers: For website hosting, analytics (Google Analytics), and fraud prevention.
3.2 Legal & Compliance Requirements
• Compliance with Florida’s Seller of Travel Laws (Fla. Stat. § 559.927-559.939).
• Responding to legal requests (subpoenas, court orders, law enforcement inquiries).
• Protecting Travelmix’s rights, property, or safety.
3.3 Business Transfers
• In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.
4. DATA SECURITY MEASURES
• Encryption: Secure Socket Layer (SSL) encryption for all sensitive transactions.
• PCI Compliance: Stripe, our payment processor, is PCI-DSS compliant for secure handling of credit card data.
• Access Controls: Restricted access to user data based on business needs.
• However, no online transaction is 100% secure. Users acknowledge and accept the inherent risks of providing data online.
5. YOUR PRIVACY RIGHTS & CHOICES
5.1 Opting Out of Marketing Communications
• Users can opt-out of promotional emails via the unsubscribe link in emails.
• Essential service-related emails (e.g., booking confirmations) cannot be opted out of.
5.2 Managing Cookies & Tracking
• Users can disable cookies in browser settings, but this may affect site functionality.
• Travelmix follows California Consumer Privacy Act (CCPA) Guidelines regarding opt-out rights for tracking data.
5.3 Accessing & Updating Your Information
• Users can review, update, or delete their personal data via their Travelmix account settings.
6. INTERNATIONAL DATA TRANSFERS
• Travelmix operates globally, and your data may be stored or processed outside of your home country, including in the United States.
• Users in the European Economic Area (EEA): Travelmix complies with the General Data Protection Regulation (GDPR).
• Users in California: You have rights under the California Consumer Privacy Act (CCPA).
7. RETENTION OF DATA
• We retain personal data only as long as necessary for:
• Fulfilling bookings and memberships.
• Complying with legal and regulatory obligations.
• Resolving disputes and enforcing our Terms and Conditions.
• After this period, data is securely deleted or anonymized.
8. CHILDREN’S PRIVACY
• Travelmix does not knowingly collect personal data from children under 13 years old in compliance with the Children’s Online Privacy Protection Act (COPPA, 15 U.S.C. § 6501 et seq.).
• If we discover that we have collected such data, we will delete it immediately.
9. CHANGES TO THIS PRIVACY POLICY
• Travelmix reserves the right to modify this Privacy Policy at any time.
• Changes take effect immediately upon posting to the Website.
• Users will be notified of material changes via email or Website notices.
• Continued use of the Website constitutes acceptance of the revised Privacy Policy.
10. CONTACT INFORMATION
• For privacy-related inquiries, data requests, or complaints, contact us at: Travel Mix Inc. 4111 S OCEAN DRIVE UNIT CU5, HOLLYWOOD, FL 33019 Info@travelmix.com (888) 979-0649
11. LEGAL ACKNOWLEDGMENT
• BY USING TRAVELMIX.COM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO THIS PRIVACY POLICY. YOU CONSENT TO THE COLLECTION, PROCESSING, AND STORAGE OF YOUR DATA AS DESCRIBED HEREIN.